Personal information we collect

Information you provide to us. Personal information you may provide to us through the Service includes:

Contact data, such as your first and last name, alias, signature, salutation, email address, billing and mailing addresses, and phone number.

Demographic data, such as your city, state, country of residence, postal code, and gender.

Profile data, such as account name, the username and password that you may set to establish an online account on the Service, procedures of interest, date of birth, preferences, and any other information that you add to your account profile.

Health data, such as your height and weight, medical history, pregnancy history, current medications and supplements, surgical history, information related to scarring, bleeding, and transfusions, allergies, and personal habits (e.g., whether you use tobacco products or drink alcohol).

Procedure logistics data, such as flight (e.g., source and destination IATA codes, frequent flyer numbers, flight and airplane numbers, and layover information) and hotel booking information (e.g., hotel name, address, and duration of your stay) in connection with any procedures that you book with healthcare providers ("Providers").

Transactional data, such as information relating to or needed to book your procedures on or through the Service, including date and type of procedure and Provider information. This includes procedure history.

Payment data needed to complete transactions, including payment card information or bank account number. We use a third-party vendor to directly collect and process your payment card information, as described further below.

Communications data based on our exchanges with you and your exchanges with Providers, including when you contact us through the Service, communicate with us via email, phone, social media, or otherwise, and when you communicate with a Provider through our Service.

Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.

User-generated content data, such as any communications you send to other users through the Service as well as your comments, reviews, questions, messages, photos, and other content or information that you generate, transmit, or otherwise make available on the Service, including associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.

Call/audio data, such as your virtual consultations with our Providers. Note that while we assist in scheduling your virtual consultations, we do not have access to such consultations. We collect call and audio data through our third-party vendor, Sendbird. Please refer to Sendbird's privacy policy to learn more about how they collect and process personal data: https://sendbird.com/privacy-notice.

Sensitive Personal Information, including biometric data, your precise location, and contents of a communication to which we were not a party.

Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Data about others. We request that users provide information about their emergency contact, and we may collect contact details (including name and phone number) for these individuals so we can reach out in case of an emergency. Please do not refer someone to us or share their contact details unless you have their permission to do so.

Third-party sources. We may combine personal information we receive from you with personal information falling within one of the categories identified above that we obtain from other sources, such as:

• Public sources, such as credit bureaus, government agencies, public records, social media platforms, and other publicly available sources.

• Service providers that provide services on our behalf or help us operate the Service or our business.

• Data analytics providers.

• Ad networks.

• Social media platforms.

Automatic data collection. We, our service providers, and our advertising partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

Device data, such as your computer or mobile device's operating system type and version depending on the browser that you use, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.

Location data when you authorize the Service to access your device's location.

Communication interaction data such as your interactions with our email, text, or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails enabling us to detect if you have opened or forwarded a message.

Online activity data, such as pages or screens you viewed, search history, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.